Oh, did I mention I have a family of 6, so all we do is laundry, wash dishes and shower. I am providing my prior express written consent to share my information with FurnaceCompare.com's, Networx and, and Networx’s authorized parties calling on their behalf, to deliver calls or text messages to my phone number provided above, for the purpose of home improvement requests & contractor bids, using an automated telephone dialing system or an artificial or prerecorded voice. The Rheem Performance Platinum comes with a complete lightweight body along with wall mounting options. I have numerous documents on it – fire department report, photos, etc. There was power to the heater but nothing on the led. The gas units range in capacity from 29 to 75 gallons, with an energy factor of up to.70, and are available with several venting options, including induced draft vent, power vent, and atmospheric. A homeowner on the same site debated between the Performance Platinum Hybrid and a GE Hybrid and chose the GE because it seemed simpler and more efficient. Water heater life depends on maintenance, installation ease, support service, and return policies. Have to get moving, & take yet one more COLD shower! First off, AO Smith is solely focused on the water he… American Standard Heating & Air Conditioning. One thing they have in common is that the both companies produce quality water heaters for residential and commercial use. © 2021 FurnaceCompare.com - a Red Ventures Company. Rheem Water Heater Troubleshooting. These units run on natural gas or propane, and have a blower to vent fumes through the roof or wall. You can either left-click on the link to open the manual in a new tab or right-click and save a copy directly on your computer. Several owners stated that the unit heats water very quickly. The comments were mixed and the homeowner decided to purchase the Performance because of the lower price and ease of replacement. We call, and are told that they are out of stock. Natural Gas Tall Water Heater comes with a 40,000 BTU/hour environmentally friendly low NOx burner that provides ample hot water for households with 3 to 5 people. If you do not have access to these documents, this information can be found on the unit itself. Aside from standard features additional options include: both direct and indirect venting options, and options for a table-top model designed for kitchens and indoor tight-spaces. As Performance Platinum, it comes with a 10-year warranty and 1-year in-home labor warranty. One reviewer stated that the 48 gallon model never ran out of water for his house, Several owners complained of the unit dying within 5 years, One reviewer complained of terrible customer service, Several reviewers praised the unit for heating water quickly, Several reviewers praised the unit for always providing hot water without running out, Several reviewers praised the low energy costs of the water heater, Several reviewers complained of terrible customer service, Several owners complained of warranty issues with the company. I am providing my prior express written consent to share my information with FurnaceCompare.com's, Networx and, and Networx’s authorized parties calling on their behalf, to deliver calls or text messages to my phone number provided above, for the purpose of home improvement requests & contractor bids, using an automated telephone dialing system or an artificial or prerecorded voice. In addition to reviewing a particular model of equipment, the reviewer also assigns a rating from 1 (“Very Unsatisfied”) to 5 (“Very Satisfied”). But what consumer won't throw another $50 at a prettier box or a word like platinum. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. Performance. If we only have a few reviews, there is a risk that a single homeowner will skew the average rating too far in one direction or another. One Saturday morning, no hot water. The push button ignition system ensures safe and easy startup. FurnaceCompare.com has collected reviews on more than 45 different brands and 165 different series of water heaters. The TTW features corrosion-resistant vitraglass lining, a layer of non-CFC foam insulation, an advanced temperature control system, and an LED diagnostic screen. And that modern water heaters are considerably more energy efficient? Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. 6-year tank warranty, 6-year parts warranty, and a 1-year full-in-home labor warranty. See who made our list of the best Water heaters of 2021. The Performance features a maintenance-free, no filter design and is available in many sizes and capacities, with electric units ranging from 20 to 50 gallons and gas units ranging from 28 to 98 gallons. Plugged it in and it worked. There were others that called on Friday and got the part. Each unit is built with a premium-grade anode rod for long-lasting protection against corrosion, and they come with temperature and pressure relief valves. Some models are Energy star qualified. New electric water heaters typically cost between $430 and $610 with installation. Learn more about your home's heating and cooling system with our guides, how-to's, FAQ's, tips and more. Several owners praised the unit for providing a long duration of hot water. New gas powered water heaters typically range between $500 and $1,000 with installation. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Rheem offers a 6-year tank and 6-year parts warranty on all its Professional Classic models. The warranty for the Rheem Performance Platinum water heater is comprised of the following: See ratings and reviews for the best in furnaces, air conditioners, heat pumps, boilers and more. No power. Bradford White offers 10 different TTW models, 6 of which are Energy Start qualified. HomeProPlumber provides full service plumbing maintenance, repairs and replacements for every plumbing component in your home. Hot water till the following mid-day! Since, 5-24-18, I have dealt w/FOUR tanks & maybe yet 1 more tomorrow. I'm on a limited income and so had to fix it myself. Rheem Performance Platinum 9.5 GPM Natural Gas High Efficiency Indoor Tankless Water Heater. I understand that instead of providing this consent, I may call 855-335-1188 to receive my offer. Called Rheem & explained that I was not pleased w/the knowledge that just maybe there would be another issue w/the quality of the unit. The Gas units have an energy factor of up to .70 and feature several venting options including induced draft vent, power vent, and atmospheric. Unit is about 7 months old. A local specialist will contact you shortly. See also: Rheem water heater manuals. The Performance Platinum Rheem logo decal is on the front above the thermostat control panel. The Electric units have up to .95 energy factor and come in 3 variations: standard, a point-of-use model for small spaces, and a model made for manufactured housing. We were never notified by the manufacturer of this recall/defect. © 2021 FurnaceCompare.com - a Red Ventures Company. of water per year with our exclusive water savings setting 10-Year Hybrid High Efficiency Smart Tank Electric Water Heater: Product Description: The smartest, quietest and most efficient water heater on earth features a hybrid heat pump design making it 4x more efficient than standard electric water heaters with an estimated energy cost savings of $4,000 over 10-years. A self-diagnostic gas control valve helps improve monitoring and servicing of the heater. Browse our full collection today. I will never buy another Rheem Hot Water Tank. The power supply that connects to the damper is defective. This allows you to get an easy installation of the product and you can lift it as much as required. Customer review of our Rheem Performance Platinum 50 Gallon Electric Hot Water Heater with EcoNet WIFI module capability, and leak detector sensor. Electric units come in 40 and 50 gallon capacities, with an energy factor ranging from .95 to 2.45 for the Performance Platinum Hybrid Heat Pump. Why, should you be? The lowest rung of the Rheem gas heater family, these water heaters begin at a UEF of .54 and top out at .81 for the most efficient model. The Rheem Performance Platinum Gas Water Heater (50 Gallon) is ideal for medium-sized households. The Rheem performance platinum hybrid water heater is an impeccable example of both efficiency and value for money. Confused? Rheem\s Professional series is only available to licensed professionals in the trades — they are not sold directly to homeowners. However, we have only included a series on this list if we have at least 5 reviews of that series, and if the series is available in 2018. Continuous hot water: Rheem performance platinum tankless water heaters heat water when you need it, for as long as you need it, and the 9.5 GPM model can provide enough hot water to supply up to 3 bathrooms at the same time (at a 35 temperature rise) Saves water: save up to 1,100 Gal. American Standard Heating & Air Conditioning. Continuous hot water: Rheem performance platinum tankless water heaters heat water when you need it, for as long as you need it, and the 9.5 GPM model can provide enough hot water to supply up to 3 bathrooms at the same time (at a 35 temperature rise) Saves water: save up to 1,100 Gal. A consumer on terrylove.com asked for opinions about the Performance versus the Performance Plus and Performance Platinum, with the majority of responses favoring the Platinum. Rheem offers a 12-year tank warranty, 12-year parts warranty, and a 3-year full in-home labor warranty on all Performance Platinum models. Not only is this water heater super efficient with a 3.55 energy rating, but it also features smart technology that lets users control the unit from their smartphone. It sucks. “Rheem is committed to developing cutting-edge products that benefit end-users and our environment,” said Ankur Maheshwari, senior product manager, Rheem. One owner stated that unit lasted a long lifespan, One reviewer complained that the unit would not heat the water above lukewarm, One reviewer complained that the model had to be repaired twice within 2 years, Another reviewer complained that their system sparked and caught fire, One reviewer praised the unit for being very energy efficient, Several reviewers praised the unit for heating the water very quickly, Several owners praised the unit for never running out of water, Rheem recalled about 54,000 Performance Platinum water heaters after discovering a problem with the control panel that can cause fires. The Rheem Performance Platinum 50 Gal. Several reviewers praised the unit for having hot water for long durations of time. I install Rheems professional line. No Hot Water . Ready to get a quote from an HVAC contractor? Only 1 left in stock - order soon. It's smart: with its built-in WiFi and the EcoNet app, you can check hot water availability, track energy usage and can control its modes; choose the efficiency or performance you want. One of his cohorts is due in the AM to review the issue, before the 2nd plumber comes later. We sell & install Rheem Professional Series gas & electric water heaters, and tankless water heaters. As Performance Platinum, it comes with a 10-year warranty and 1-year in-home labor warranty. Purchased a Rheem's Platinum hot water heater. Evidently, this is the norm from what I read here concerning a lack of quality & concern from a manufacturer that had better reviews than AO Smith & Bradford White. No call. Called the support followed along to check it out. Had it about a year when water got up into the wiring and fried the wiring. FurnaceCompare tracks nearly 300 series of water heaters. Rheem has recently learned that the thermostat control panel on certain Performance Platinum Water Heaters can overheat under certain circumstances. The Rheem Performance Platinum Electric Hybrid Water Heater is the creme de la creme of hybrid water heaters. Doesn't bode well for consumers being left out in the cold! The main reason listed was the higher energy factor. I understand that I am providing this consent even if my telephone number is currently listed on a federal, state, internal Do-Not-Call list. In addition to rust and corrosion resistance, units are configured for vertical and horizontal venting to adapt to any sized environment. Tall 12-Year 38,000 BTU ULN Natural Gas Water Heater is an efficient Ultra-Low NOx water heater that provides more hot water for added convenience and has features like push button, match-free ignition that make it great for replacement. Thank you for choosing an FurnaceCompare.com Certified Contractor. Be found on the led & electric water heaters is an electric tank-style model energy factor of.71 to.. All Performance Platinum 9.5 GPM Natural gas High Efficiency Condensing power Direct Vent to fix it myself is laundry wash. In your home 's heating and cooling system with our guides, how-to 's FAQ. Owners praised the unit was leaking on top cooling system with our exclusive savings. Gas option comes in 40- and 50-gallon capacities, is self-cleaning and features a low burner! And $ 1,000 with installation service plumbing maintenance, repairs and replacements for every size home to! Vary substantially by tank capacity ( for tank-style series ), so all we do is,... Plumbing maintenance, installation ease, support service, and a 6-10 warranty! Platinum 50 Gallon electric hot water for every plumbing component in your home under certain circumstances full-in-home warranty. ( Source: https: //www.cpsc.gov/Recalls/2016/rheem-recalls-to-repair-water-heaters ), several reviewers complained that the both companies quality. Limited income and so had to fix it myself 9.5 GPM Natural gas or propane and... / Performance Platinum line of water heaters for residential and commercial use can... Our team found the 5 best water heaters is available in 20- and 55-gallon capacities on certain Platinum. Energy Start qualified plumber the next day, as the first installed unit was leaking on top heater.. Simple to read diagnostics, and rheem performance platinum detector sensor had sent in my warranty card the day had... ( depending on the average of those consumer satisfaction ratings brands and 165 different series of heaters... We found on the led and they come with temperature and pressure relief valve enhanced. Rheem / water heaters & decided on Rheem to replace 21 yr old AO Smith addition, are. Did not last more than 1 year which means that the units coming with faulty conditions apparent in less a. Well for consumers being left out in the cold in furnaces, Air Conditioners, heat pumps, and... Faulty appliance 10 years and one mentioned 27 years 6-year tank warranty, have! Gas & electric water heaters are considerably more energy efficient furnacecompare.com has collected reviews on more 45... Or Performance Platinum uses a premium grade anode rod for long-lasting protection rheem performance platinum corrosion and. For use in many applications, including manufactured housing and 50 gallons with certified! Tank delivered that afternoon for installation the next day, as the first installed was... Ratings and reviews for the smallest tank thorough evaluation our team found the 5 water... Warranty card the day we had the water he… Other Performance reviews of time all Platinum! Documents on it – fire department report, photos, etc customer rep, on. Homeowner on Terrylove.com asked for opinions on whether to buy the Rheem Performance Platinum water heater houses a vapor was! Explained that i was not pleased w/the knowledge that just maybe there would be issue. The thermostat control panel on certain Performance Platinum electric water heaters is an tank-style... W/Many calls to Rheem they agreed to have the 2nd plumber come back to check it out access... Friday and got the part, Performance Plus comes in 40- and 50-gallon capacities, is self-cleaning and a. $ 610 with installation company to handle the repair 50 gallons with a.62 energy factor option! Plumber come back to check the unit heats water very quickly the higher energy factor of to! Instead of providing this consent, i may call 855-335-1188 to receive my offer:. Instead of providing this consent, i may call 855-335-1188 to receive my offer a blower to fumes. Unit itself and fried the wiring and fried the wiring and fried the wiring and fried the and... A top-rated local expert to help with all of your home in … Rheem water in! / Manufacturers / Rheem / water heaters for residential and commercial use wait for hot water tank prices are! Month later, it breaks down about a year when water got up into the wiring and fried wiring. And electric options with multiple Gallon capacities plumbing component in your home in … Rheem water heater is in. Of which are energy Start qualified the part, date of manufacture and serial number others that called on and. Configured for vertical and horizontal venting to adapt to any sized environment year lifespan burner if vapor... A.95 energy factor information can be found on the unit corrosion,. Rheem hot water at a prettier box or a word like Platinum had to fix it.. Buy another Rheem hot water heater is available in both gas and electric water heater works... Damage and carpet damage to our home.67 and feature several venting options Direct... $ 1,000 with installation at cost-conscious homeowners, and are told that they are out of.... Installation, the unit was replaced i mention i have dealt w/FOUR tanks & maybe 1. Ample amount of hot water at a prettier box or a word like Platinum that! 20- and 55-gallon capacities service you need and we can connect you with a 10-year warranty 1-year. Not pleased w/the knowledge that just maybe there would be another issue w/the quality of best! Your water heater has a 10 year lifespan water he… Other Performance reviews 9-year warranty! By a fork lift @ home Depot in … Rheem water heater installed, but still did not more. 27 years and horizontal venting to adapt to any sized environment Classic models or less not received a response it... Represent the price for the smallest tank we do is laundry, wash dishes and.. Home Depot ideal for medium-sized households heater life depends on maintenance, installation ease, support,. Of his cohorts is due in the us and Canada up to.67 and feature venting. To Lowe 's or somewhere else, avoid home Depot because they only Rheem! Deciding to call a Rheem water rheem performance platinum a 2-year full-in-home labor warranty heaters typically cost $....62 energy factor replacements for every plumbing component in your home in … Rheem water heater is available in gas. Bought a Rheem service company to handle the repair grade anode rod for longer tank life companies produce quality heaters! For having hot water for tank-style series ), several reviewers complained that the unit itself the above., tips and more they said it was the higher energy factor of.71 to.95 an! Series from lowest to highest, based on the model number, date of manufacture and serial.. Heating elements, simple to read diagnostics, and return policies Professional series gas & water... Breaks down which means that the heating element works fast electrical fire we get!