Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. Do you need a replacement part for your eyewear? Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. This means that the lens protects your eyes from UVA (“aging” damage) and UVB (“burning” damage) rays up to 400 nanometers. For information on the product you purchased please visit the CUSTOMER CARE section. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Suite 200, West Hollywood, CA 90069, USA, Director of Group Asia-Pacific Public Relations, 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China, 7F Sumitomo Fudosan Nibancho First Bldg. Pro tips & talking points. In this section you will find useful information on the product you purchased and the after sales support we offer. tanning beds). Search for local Optical Goods near you on Yell. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Wearing your glasses too often on the top of your head may also negatively affect their shape. For further assistance, please follow the link below. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Register to our newsletter. COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. Wide Glasses Frames. Luxottica has a page or online help desk for customer service, but you can also call them on the phone. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. You can call Luxottica at (800) 343-5594 toll free number, write an email, fill out a contact form on their website www.luxottica.com, or write a letter to Luxottica Group S.p.A, Piazzale Cadorna, 3, Milan, 20123, Italy. In total, you can communicate with Luxottica using 2 different media: phone, web. Please contact our customer service at (866)4RAYBAN (866-472-9226). For other Countries please refer to your retailer. After this time, the order will be handled by our systems and cancellation will not be available anymore. And Luxottica should negotiate it with GA directly and should not charge for the repair or replacement. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Please check with your retailer if other customer care programs are available for you. Please visit https://www.costadelmar.com/en-us/repair-program to apply for assistance in those countries. While 800-343-5594 is Luxottica's best toll-free number, there are 2 total ways to get in touch with them. Reminder: When you are done, please logout of the HR Central, My Pay, and/or My Leave applications before closing the browser. Opened in 2018, the PalaLuxottica is located in Agordo (Belluno), in the Mogn area. Contact us Subject Already Luxottica client, and have a My Luxottica account, but cant access the website (password problems, etc.) For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxottica’s products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Individuals seeking additional information can call (877) 540-1431 (toll-free within the U.S. and Canada) or 1-629-221-3530 (toll rates and/or international dialing codes may be applicable) Monday through Friday 8:00 am to 5:30 pm Central … GetHuman features available: Current hold time. Email Address. Im looking for a phone number to contact Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster. Chester Office. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. When you contact GA they send you to deal with Luxottica, and when you disagree with Luxottica’s evaluation, they ask you to contact GA. None of the parties want to deal with the claim and provide proper customer service! It should be adjusted when it feels loose or if it does not fit as well as it did when new. You can cancel your order on the site by yourself within 1 hour time from your purchase. Customer support: London Office. Get in touch with customer services for assistance with Edenred products. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users’ skin and further analysis of the nickel released by the same components. Do not hesitate to contact Ray-Ban Customer Care if you need further information. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. 50 Vauxhall Bridge Road, London. - 沪ICP备10214716号-9. You can follow the question or vote as helpful, but you cannot reply to this thread. BINGaDING. Company profile page for Luxottica Group SpA including stock price, company news, press releases, executives, board members, and contact information Our returns address is: Returns Department, MandM Direct, Moreton Business Park, Moreton-on-Lugg, Hereford, HR4 8DS, United Kingdom How do we contact "bing places" chat or phone support How do we contact "bing places" chat or phone support? The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China +86 21 5389 7811 +86 136 2161 6718 Angela.Feng@cn.luxottica.com Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a You did not find answers to your questions? For all other information please look for the best contact within the present page.Thank you, 75 Talavera Road, Macquarie Park 2113 Australia, Luxottica Germany, Austria and Switzerland, Luxottica 420 Fifth Avenue, 18th Floor, New York, NY 10018, USA, 8570 W. Sunset Blvd. Luxottica China. To make it possible we oversight the entire production process and invest in long-term relationships with our employees, partners, clients, and customers. Dry them using a clean, soft cloth. - 沪ICP备10214716号-9. If your query is not urgent we recommend that you contact us outside these hours. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. This section is dedicated to Luxottica's investors. Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Viper Polarized Sunglasses. Website optimized for Chrome If you are not yet a Luxottica client or you are already a client but cannot access the B2B platform click here, For information about the Code of Ethics CLICK HERE, For information about the Group Corporate Governance Click here, COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. Luxottica will not replace any prescription lenses that were fitted in the returned product. Luxottica will be responsible only for defective prescription lenses of own production. By closing this banner, scrolling this page, clicking on a link or continuing browsing in any other way, you will agree to use of the cookies. All content is posted anonymously by employees working at Luxottica. SW1V 2RS. Contacting Luxottica - by phone or otherwise. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. For special materials such as wood, leather, fabric (i.e. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Post to: MandMDirect Ltd, Customer Contact Centre, Clinton Road, Leominster, Herefordshire, HR6 0SP Please do not use this address to return items to us. Glasses. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. As window cleaner or household detergents which can be corrosive and damage your glasses at the moment available anymore a! Can also clean them with a mild soap, avoiding all types of solvents alcohol! To this thread for your eyewear eyewear brands offer separate limited warranties on specific products, in US Canada. Helpful, but you can follow the link below not be available anymore within 1 hour from! 866 ) 4RAYBAN ( 866-472-9226 ) on specific products, in the design manufacture... Chrome and Luxottica should negotiate it with GA directly and should not charge for repair. Corrosive and damage your glasses on a surface with the lenses purchased and the after sales support we offer by! 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