Called Zinus customer service only to be told that the item is now discontinued, so the bar couldn’t be replaced, but I could try re-order the whole bed for the third time. When we got the new Zinus, none of these would stay on the mattress during the night. Btw no returns!As they say what you pay for is what you get. Original review: Nov. 10, 2020. Cam Hughes. I have made at least 3 complaint tickets and there are currently 28 pages of emails between Zinus and myself, with multiple requests for pictures --including shots with rulers and my level, even though the sagging can plainly be seen without rulers. Motion Transfer. Put bed base together by myself no dramas and parts fitted like a glove . Companies can't alter or remove reviews from ProductReview.com.au. Read on to learn about the set-up process, who we think this bed frame will be best for, and more. I was very sceptical about buying one of these mattresses but I only needed for a short time so I thought why not. See the Best Bedding Shops in 2021 as rated by Australians on ProductReview.com.au. Jake Comfort | Updated: Dec. 1, 2020. Use Amazon or other companies if you really want to purchase them. Second time one of the metal bars was faulty. This bed currently sells on Amazon for $217.54 for a queen. As we are completely fed up now and upon demanding a full refund on both mattress and bed frame, AMAZON have requested proof of d... isposal in order for FULL REFUND? Going by personal experience, I have zero trust on positive reviews for seller. Write a review on ProductReview.com.au! Maybe another month? Zinus is a U.S.-based company that has been selling bedding products since 2004. I would have lost money. Bought a Zinus gel foam mattress...good luck finding sheets to fit! Your trust is our top concern. Upon checking Zinus they said that for some reason Allied Express forgot to pick one of the items. Your bed ships compressed and sealed into a box that’s about the quarter of the size of the mattress. IT IS NOT SUPPORTIVE. At the time of writing this article (August 2019) it was the top selling bed frame on Amazon and I imagine it will be hard to knock from its perch. And I decided to cancel it, and I did cancelled my order through their Customer services. One end of it would not expand, and the layers at that end were separating. Visit the Zinus official website to get the latest prices for specific mattresses. Choosing a new mattress for your home is an exciting time. Right from the beginning this company has been awful. And the Zinus iCoil helps you do just that. There would have been no way to show the defective part, especially the separation of layers, without unzipping the cover to reveal the end of the mattress. I asked them to connect me to manager so I can solve this issue but agents never connected me to manager or whoever can help me out. Bought bed, daybed and two mattresses. Use your proof of purchase to register with us and receive up-to-date warranty and product information. I sank into the mattress right away. I couldn't figure out how to file a return to Sam's Club, since I live about a hundred miles away with no way to transport a mattress. You'll be OK if you get a good one that lasts, but if you get a defective one, you will be out of luck. However my bad experience was in the delivery as Delivery Partner of Zinus simply dropped the parcel at my door and refused to put it inside the house. We just unpacked our new Zinus bed frame and it exceeded our expectations. Consumers who are searching for an affordable mattress with multiple size options will want to dive further into our Zinus mattress review. Most of us will send the stuff back (the frustration of re-boxing the bed TWICE, which is basically impossible!) And, yet, today they asked for another picture. The whole process was seamless. Read honest and unbiased product reviews from our users. They have continually blamed their couriers, ALLIED, and saying it's all their fault. I am very curious and wondering how long it would take to get my money back. This is fair, but do they now expect us to pay further money to get this faulty bed frame and perfectly good mattress professionally 'disposed of', when in fact they should source a reliable courier service to come to our home address to reclaim the purchase, as we are COMPLETELY DISSATISFIED, and then give us our full refund so we can buy a bed frame that actually works and doesn't fuse together on account of it being a CHEAP PRODUCT! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Zinus is a furniture company that sells a variety of pieces on Amazon and Wayfair. It is now October 12, 2019. They DON'T need another picture to see the sagging. Have a question about bedding products or stores? The Sam's rep was awesome. And I was even looking at larger Zinus mattresses for my own bed because the prices are good, and I am a disabled person on Social Security. Aching back every morning. Excellent value for money. It is a zippered cover, but unzipping it voided the warranty???? But the frame is great! I ordered a Zinus product on Amazon and it came with the wrong hardware (screws were too small). AU. Don't purchase from their website. We have been given the runaround by both parties, ZINUS AUSTRALIA and AMAZON, for far too long now. So I had to call delivering company by myself and guess what, they were not aware of my cancellation request. If you’ve been sleeping on the same mattress or the past few years, it might be time for an upgrade. Register Your Product. This results in my having sciatica for 1-2 days following that. Not expand, and saying it 's unfortunate that Zinus is using these guys for deliveries is. 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